ORDERS.

WHERE IS MY ORDER CONFIRMATION?

YOU WILL RECEIVE AN CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED TO THE EMAIL ADDRESS YOU HAVE SUBMITTED ON THE ORDER. IF YOU HAVE NOT RECEIVED AN CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM FOLDER. THE ORDER MAY NOT HAVE BEEN PLACED OR AN INCORRECT EMAIL ADDRESS MAY HAVE BEEN SUBMITTED. FOR FURTHER ASSISTANCE, PLEASE CONTACT INFO@XAYZO.COM

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS SHIPPED FROM OUR FULFILLMENT CENTER, YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL WITH A TRACKING NUMBER.

CAN I CHANGE OR CANCEL MY ORDER?

PLEASE CONTACT INFO@XAYZO.COM AS SOON AS POSSIBLE IF YOU WISH YOU CHANGE OR CANCEL YOUR ORDER.

ONCE YOUR ORDER IS PROCESSED AND SHIPPED, WE ARE UNABLE TO MAKE ANY CHANGES OR CANCELLATIONS.

CAN I RETURN MY ORDER?

UNFORTUNATELY, WE DO NOT ACCEPT RETURNS. ALL SALES ARE FINAL.

WHAT IF I RECEIVED AN INCORRECT ITEM OR DAMAGED ITEM?

IF YOU HAVE RECEIVED AN INCORRECT OR DAMAGED ITEM(S), PLEASE CONTACT INFO@XAYZO.COM WITHIN 7 DAYS OF RECEIVING AN INCORRECT OR DAMAGED ITEM(S). PLEASE INCLUDE A PHOTO OF THE INCORRECT ITEM(S) AND THE ORDER SLIP. IF NOT REPORTED WITHIN 7 DAYS, A REPLACEMENT OR REFUND WILL NOT BE ISSUED.

WE DO NOT ACCEPT RETURNS ON ITEMS THAT MAY APPEAR TO HAVE BEEN DAMAGED BY THE CUSTOMER.

PALETTES.

WHAT MATERIAL IS THE PALETTES MADE OUT OF?

OUR PALETTES ARE MADE OUT OF THE MOST DURABLE PLASTIC THAT IS SHATTER RESISTANT. IT HAS BEEN TESTED TO ENDURE ROUGH HANDLING AND DROPPING. YOU CAN HIT IT WITH A HAMMER AND IT WILL NOT SHATTER. WE BELIEVE IN PROVIDING OUR CUSTOMERS WITH QUALITY PRODUCTS MADE FROM THE BEST MATERIALS.

WHAT TYPE OF PRODUCTS CAN I PUT IN THE PALETTES?

THERE ARE COUNTLESS PRODUCTS YOU MAY DEPOT INTO THE PALETTES. SUCH AS LIPSTICKS, CREAM BLUSHES, CREAM CONCEALERS, CREAM FOUNDATIONS, CREAM COLOR PAINTS, CREAM SHADOWS, HAIR WAX / PASTE, THE LIST GOES ON…

CREATIVITY IS ENDLESS. PLEASE TAG US ON INSTAGRAM YOUR PHOTOS OF YOUR PALETTE SET UPS @XAYZOBEAUTY

ARE THE PALETTES AIR TIGHT?

OUR PALETTES ARE NOT AIRTIGHT. SOME CREAM PRODUCTS MAY BE SUBJECT TO DRYING OUT. IN OUR EXPERIENCE, TYPICALLY CREAM SHADOWS, BROW POMADES, GEL LINERS MAY DRY OUT DUE TO THE CREAM TO POWDER FINISH FORMULATION. IF A CREAM PRODUCT HAS DRIED OUT, A DROP OR TWO OF A MIXING MEDIUM WILL REACTIVATE THE CREAM.

AM I ABLE TO MIX DIFFERENT PAN SIZES IN A PALETTE?

YES! WE HAVE 4 PAN SIZES AVAILABLE (XS, S, M , L) THEY HAVE BEEN DESIGNED TO BE MODULAR TO ANY CONFIGURATION THAT WORKS BEST FOR YOU.

CAN I DEPOT POWDERS IN A PALETTE?

YES. TO MAKE IT SEAMLESS AND EASY, WE WILL BE COMING OUT WITH DIY POWDER PRESS KITS CUSTOM SIZED TO OUR PANS VERY SOON. FOLLOW US ON INSTAGRAM @XAYZOBEAUTY AND SIGN UP FOR OUR MAILING LIST AND YOU WILL BE THE FIRST TO KNOW WHEN IT IS AVAILABLE!

STILL HAVE QUESTIONS?