SHIPPING.

ORDER PROCESSING:

ORDERS ARE PROCESSED AND SHIPPED WITHIN 1-3 BUSINESS DAY.

MONDAY - FRIDAY, EXCLUDING HOLIDAYS.

ORDERS PLACED ON SATURDAY AND SUNDAY WILL BE PROCESSED THE FOLLOWING MONDAY.

ORDER TRACKING:

WHEN YOUR ORDER SHIPS FROM OUR FULFILLMENT CENTER, YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL THAT INCLUDES A TRACKING NUMBER.

UNITED STATES DOMESTIC SHIPPING:

US SHIPPING FOR ORDERS UNDER $100 - $4.99

US SHIPPING FOR ORDERS $100 AND OVER - FREE

ALL SHIPMENTS ARE SHIPPED FROM LOS ANGELES, CALIFORNIA AND WILL TYPICAL ARRIVE IN 2-8 BUSINESS DAYS DEPENDING ON THE DESTINATION. EXCEPTIONS TO THIS WOULD BE DETERMINED BY EVENTS OUTSIDE OF OUR CONTROL SUCH AS WEATHER, NATURAL DISASTERS OR UNFORESEEN CIRCUMSTANCES.

INTERNATIONAL SHIPPING:

WE ARE NOW SHIPPING WORLDWIDE !

CUSTOMER IS RESPONSIBLE FOR ALL DUTIES AND TAXES UPON RECEIPT OF THEIR ORDER . XAYZO DOES NOT PAY FOR ANY INTERNATIONAL DUTIES AND TAXES.

INTERNATIONAL FLAT RATE (CANADA/MEXICO) - $30

INTERNATIONAL FLAT RATE (REST OF WORLD) - $60

PLEASE ALLOW 7-20 BUSINESS DAYS FOR YOUR ORDER TO BE DELIVERED ONCE YOUR ORDER HAS BEEN PROCESSED.

IF YOU ARE SHIPPING TO OR ORDERING FROM OUTSIDE THE UNITED STATES, THE CUSTOMER WILL BE RESPONSIBLE FOR PAYING FOR ANY AND ALL LOCAL TAXES, DUTIES AND OTHER SIMILAR CHARGES OR IMPOSITIONS (INCLUDING VAT) ASSOCIATED WITH YOUR PURCHASE UPON RECEIPT OF THE PACKAGE.

PLEASE NOT THAT XAYZO IS NOT RESPONSIBLE FOR ANY DELAYS IN SHIPPING DELIVERIES THAT INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: CUSTOM DELAYS, NATURAL OCCURENCES, AIR/GROUND TRANSPORTATION STRIKES / DELAYS OR TRANSFERS TO INTERNATIONAL CARRIERS.

SHIPPING CARRIER DELAYS:

PLEASE KEEP IN MIND WE RELY ON THE SAME TRACKING PROVIDED TO A CUSTOMER ONCE IT LEAVES OUR FACILITIES. IF YOU HAVE A CONCERN REGARDING YOUR SHIPMENT, PLEASE CONTACT THE SHIPPING CARRIER FOR FURTHER DETAIL.

IN AN UNFORTUNATE EVENT THAT YOUR TRACKING INFORMATION STATES YOUR SHIPMENT HAS BEEN DELIVERED BUT YOU DID NOT RECEIVE IT, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE DELIVERY TO ARRIVE. IF YOU NEED FURTHER ASSISTANCE, EMAIL US AT INFO@XAYZO.COM

PLEASE NOTE THAT WE ARE NOT REQUIRED TO REPLACE YOUR MISSING PURCHASE AS OUR CUSTOMER SUPPORT TEAM WILL DETERMINE A RESOLUTION PER INDIVIDUAL CASE.

RETURNS + EXCHANGES.

RETURN & EXCHANGE POLICY:

ALL SALES ARE FINAL. UNFORTUNATELY, WE DO NOT ACCEPT RETURNS OR EXCHANGES.

WE ONLY ACCEPT RETURNS OF DAMAGED OR DEFECTIVE PRODUCTS.

PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING DAMAGED OR DEFECTIVE PRODUCTS FOR RETURN INSTRUCTIONS.

IF YOU HAVE AN ISSUE WITH YOUR ORDER OR RECEIVED A WRONG ITEM BY MISTAKE, PLEASE EMAIL US AT INFO@XAYZO.COM

STILL HAVE QUESTIONS?